Shipping policy
1. Shipping Overview
We are committed to providing reliable and efficient shipping services for our customers.
This Shipping Policy explains our shipping coverage, shipping rates, order processing procedures, delivery timeframes, tracking information, and responsibilities related to product delivery.
Orders will be processed after payment confirmation and order verification.
2. Shipping Coverage
We currently provide shipping services throughout the United States.
Customers are responsible for providing complete and accurate shipping information at checkout, including the correct delivery address.
Due to the size and nature of furniture products, certain items may require additional handling time before shipment.
Shipping availability and delivery arrangements may vary depending on product requirements and destination conditions.
3. Shipping Rates
Shipping fees are calculated based on the total order amount and displayed during checkout.
Our shipping rates are as follows:
Orders under $199.99: A $9.99 shipping fee will apply.
Orders of $199.99 or more: Eligible for free shipping.
The final shipping cost will be based on the information shown at the time the order is submitted.
4. Order Processing Time
Once your order is confirmed, we will begin preparing your items for shipment.
The standard processing time is:
1–3 business days
Business days do not include weekends or holidays.
Processing time refers only to order preparation and does not include transit time after shipment.
5. Order Cut-off Time
Orders are processed according to the following schedule:
Orders placed before 6:00 PM (local time) will begin processing on the same day.
Orders placed after 6:00 PM (local time) will begin processing on the next business day.
Orders placed during holidays will be processed on the next available business day.
Processing times may vary during periods of increased order volume.
6. Shipping Methods and Delivery Time
Orders may be shipped through reliable carriers, including:
DHL Express;
UPS;
FedEx.
The estimated delivery timeframe is:
5–10 business days
Delivery times may vary depending on factors beyond our control, including:
Weather conditions;
Holiday periods;
Carrier delays;
High-volume shipping periods;
Delivery location.
For certain furniture products, additional handling time may be required due to product size and transportation requirements.
7. Order Tracking
Once your order has been shipped, tracking information will be provided.
You may use the tracking number to check your delivery status through the carrier’s tracking system.
If you do not receive tracking information after shipment, please contact us for assistance.
8. Shipping Responsibilities
Damaged or Lost Shipments
If your order arrives damaged or is lost during transportation, please contact us as soon as possible.
We will review the shipment details and determine an appropriate solution based on the specific circumstances.
Shipping Information Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Shipping Changes and Restrictions
Once an order has entered the shipping process, changes to shipping information or cancellation requests may be limited.
If you need to update your shipping information, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed after shipment processing has started.
9. Taxes and Customs
Any applicable taxes will be calculated and displayed during checkout.
We work with shipping providers to manage necessary transportation and customs procedures when required.
Customers will not be required to pay additional taxes or customs charges upon delivery unless otherwise required by applicable laws.
10. Contact Us
If your order has not arrived within the estimated delivery timeframe or you have questions regarding shipping, please contact us:
Umiinmonte
Website:
umiinmonte.com
Email:
team@umiinmonte.com
Phone:
+1 (770) 214-9753
Address:
7009 Brecken Trce
Lithonia, GA 30058
United States
Customer Service Hours:
Monday–Friday
9:00 AM–12:00 PM
2:00 PM–6:00 PM