1. Policy Overview
We are committed to providing a reliable and transparent shopping experience for our customers.
Eligible items may be returned within 30 days after delivery in accordance with the terms and conditions outlined in this policy.
This Return & Refund Policy applies to purchases made through umiinmonte.com and shipped within the United States, including bedroom furniture, living room furniture, and garden furniture products.
By submitting a return request, you acknowledge that you have read and agreed to the terms of this policy.
2. Return Eligibility
Customers may request a return within 30 days of receiving the product.
To qualify for a return, the item must meet all of the following requirements:
The item must be unused;
The item must not be damaged due to customer handling or misuse;
The item must remain in its original condition;
The item must include the original packaging, parts, accessories, and applicable materials;
The item must be returned according to the instructions provided by us.
If a returned item does not meet these requirements, we may be unable to approve the refund.
3. Non-Returnable Conditions
Returns may not be accepted under the following circumstances:
The product has been installed, assembled, or clearly used;
The product has been damaged by the customer;
The product has been modified or altered from its original condition;
Required parts, accessories, or packaging are missing;
The product cannot be resold due to improper handling or storage;
The return request is submitted after the 30-day return period;
The product is returned without prior approval.
We reserve the right to determine whether a returned item meets the return requirements based on its actual condition.
4. Furniture Product Requirements
Furniture products often involve large dimensions, heavy weight, and special transportation requirements.
Customers are responsible for confirming the following before placing an order:
Product dimensions are suitable for the intended space;
Product specifications meet their needs;
Package dimensions are suitable for delivery access, including doors, stairways, elevators, and other entry points.
Returns caused by the following reasons will be treated as customer-related returns:
Incorrect size selection;
Space limitations;
Changes in personal preference;
A change of mind after purchase.
Furniture products that have been assembled, installed, or used may not be eligible for return.
5. Damaged, Defective, or Incorrect Items
Please contact us promptly if you receive an item that is:
Damaged during shipping;
Different from the item ordered;
Defective or affected by a product quality issue.
Please provide:
Order number;
Description of the issue;
Photos or other supporting documentation.
After reviewing the details, we may provide an appropriate resolution, including:
A full refund;
A partial refund;
Another appropriate solution based on the circumstances.
6. Minor Cosmetic Issues
Furniture products may occasionally experience minor packaging wear or small cosmetic issues during transportation.
For issues that do not affect the product’s function, safety, or normal use, we may provide:
A partial refund;
Another appropriate resolution;
instead of requiring the entire product to be returned.
The final resolution will be determined based on the specific condition of the item.
7. Exchange Policy
We currently do not offer product exchanges.
Because furniture inventory, models, colors, and specifications may change frequently, we cannot guarantee that replacement items will be available at the time of an exchange request.
To provide a more efficient resolution and reduce customer waiting time, eligible orders will be handled through our return and refund process.
If you would like a different product, you may place a new order after the return process has been completed.
8. Refund Policy
Eligible refunds will be processed after:
We receive the returned product; and
The product inspection has been completed.
Approved refunds will be issued to the original payment method used at the time of purchase.
Please note:
Refund processing times may vary depending on your bank, credit card issuer, or payment provider;
We are not responsible for delays caused by financial institutions;
Any return-related costs that are the customer’s responsibility may be deducted from the refund amount where applicable.
9. Return Request Process
Step 1: Submit a Return Request
Please contact us by email:
team@umiinmonte.com
Your return request should include:
Order number;
Reason for the return;
Description of the product condition;
Photos or supporting documentation (if applicable).
Step 2: Return Review
We will review your request based on:
Order information;
Product condition;
Reason for return;
Compliance with this policy.
Once approved, we will provide return instructions.
Products returned without prior approval may not qualify for a refund.
Step 3: Return the Product
After receiving return approval, customers must return the product according to the instructions provided.
Customers are responsible for ensuring that:
The product is properly packaged;
The product remains in return-eligible condition;
All required parts and accessories are included.
Step 4: Refund Processing
After receiving the returned product and completing the inspection, we will initiate the refund within 1–3 business days.
The time required for the refund to appear in your account depends on your bank, credit card issuer, or payment provider.
10. Return Shipping Costs
Unless the return is caused by a product issue or an error on our part:
Customers are responsible for arranging and paying for return shipping. We do not provide prepaid return labels.
Customers are responsible for return costs caused by:
A change of mind;
Incorrect size selection;
Personal preference;
Other non-product-related reasons.
If the return is caused by:
A product quality issue;
Damage during shipping;
Receiving an incorrect item;
customers will not be responsible for return shipping costs.
After reviewing and confirming the situation, we will provide an appropriate resolution.
11. Consumer Legal Rights
Certain states or local jurisdictions may provide consumers with additional return, refund, or other consumer protection rights.
Nothing in this policy is intended to limit or exclude any rights available to consumers under applicable law.
Where applicable laws require additional consumer rights, we will comply with those legal requirements.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Umiinmonte
Website: umiinmonte.com
Email: team@umiinmonte.com
Phone: +1 (770) 214-9753
Address:
7009 Brecken Trce
Lithonia, GA 30058
United States
Customer Service Hours:
Monday–Friday
9:00 AM–12:00 PM
2:00 PM–6:00 PM