1. Cancellation Overview
This Cancellation Policy explains the conditions for cancelling an order, the cancellation request process, and the refund procedures after an approved cancellation.
Cancellation eligibility depends on the current status of the order. All cancellation requests are subject to review, and an order cancellation is only considered effective after receiving confirmation from our customer service team.
2. Cancellation Eligibility
Customers may request to cancel an order before the order enters the shipping process.
For orders that meet the cancellation requirements and are approved:
The order will be cancelled;
The full amount paid will be refunded;
The refund will be issued to the original payment method.
To increase the possibility of successful cancellation, customers should contact us as soon as possible after placing the order.
3. Orders That Cannot Be Cancelled
Orders generally cannot be cancelled once they have entered any of the following stages:
The order has entered the fulfillment process;
The product has been prepared or packaged for shipment;
The order has been transferred to the shipping carrier.
Once an order has entered the fulfillment or shipping process, it may no longer be possible to intercept or stop the shipment.
For orders that have already been shipped, customers may request a return and refund after delivery in accordance with our Return & Refund Policy.
4. How to Request Cancellation
To request an order cancellation, please contact our customer service team as soon as possible.
We recommend submitting cancellation requests by email.
Please provide the following information:
Order number;
Relevant order details;
Reason for cancellation (if applicable).
Providing complete order information helps us verify the order status and process your request more efficiently.
5. Cancellation Review and Confirmation
After receiving a cancellation request, we will review the current status of the order.
If the order qualifies for cancellation:
We will confirm the cancellation;
The refund process will be initiated.
If the order has already entered a stage where cancellation is unavailable, we will inform you of the available options based on the actual order status.
Please note:
A cancellation request is not considered completed until you receive a cancellation confirmation from us.
6. Refund Processing
Once a cancellation request has been approved, we will process the refund.
Refunds will be:
Returned to the original payment method used for the order;
Issued to the original payment account.
The refund processing time is typically:
1–3 business days
After the refund has been processed, the actual time for the funds to appear in your account may vary depending on:
Your bank’s processing time;
Credit card issuer processing time;
Payment service provider processing time.
Customers should check their original payment account for refund updates.
7. Contact Us
If you need to cancel an order or have any questions regarding this Cancellation Policy, please contact us:
Umiinmonte
Website:
umiinmonte.com
Email:
team@umiinmonte.com
Phone:
+1 (770) 214-9753
Address:
7009 Brecken Trce
Lithonia, GA 30058
United States
Customer Service Hours:
Monday–Friday
9:00 AM–12:00 PM
2:00 PM–6:00 PM